At Invicto Sports, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms and conditions for returns, exchanges, and refunds of products purchased from our website https://invictosports.com.
Returns
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging.
- Have the receipt or proof of purchase.
Return Process
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Contact Us: Before returning your product, please contact our customer service team at info@invictosports.com to initiate the return process. Provide your order number, details of the product, and the reason for return.
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Return Authorization: Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number. Do not send your purchase back without obtaining an RMA number.
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Ship the Item: Securely pack the item in its original packaging and include your RMA number, receipt, and any other required information. Ship the item to the return address provided by our customer service team.
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Inspection and Processing: Once we receive your returned item, we will inspect it and notify you of the status of your return. If your return is approved, we will process the refund or exchange as per your request.
Refunds
Refund Process
If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for the refund to appear on your account may vary depending on your payment provider.
Partial Refunds
In certain situations, only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at inf@invictosports.com to initiate the exchange process.
Non-Returnable Items
Certain types of goods are exempt from being returned. Non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
Shipping Costs
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If the product is damaged or defective due to our error, we will cover the shipping costs for the return and replacement of the item. Please contact us immediately if you receive a damaged or defective item.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check Your Bank Account: Sometimes, it may take some time for your bank to process and post the refund.
- Contact Your Credit Card Company: Refunds can take some time to officially post.
- Contact Your Bank: There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at info@invictosports.com.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
- Email: info@invictosports.com
- Address: Invicto Sports, 249 74 Jericho Turnpike, Floral Park, NY 11001, United States
We value your business and are committed to ensuring your satisfaction with our products. Thank you for shopping with Invicto Sports.